Administrators or branch supervisors are able to cancel transactions that have been made by users, via any means of payment. For administrators to cancel a transaction made by a user, they need to visit the user list and then select the user whose transaction they want to cancel, and then by navigating to the last tab More (1) of this user's details, the option “Ecommerce” (2), to cancel this transaction. This list of transactions displays transactions only made by this user.
Another way, is to navigate to the “Ecommerce” section of their dashboard, and the select the “Transactions” option (1). Over there there is a log of all transactions made in the system.
To cancel a transaction, you should click on the icon in the Details column, and a pop up will appear will all the registered details regarding this transaction.
Clicking on the “Cancel transaction” (3) button, will pop up a confirmation window, asking you to confirm the cancellation of the transaction.
Cancelling a transaction, will create a new transactions entry in the log of transactions, the cancellation of the previous on, and will refund (if possible according to the rules described in this article) the money or credit back to the user's balance.